We understand that sometimes things don’t fit as expected or change of mind happens. At FamilyStep, we strive to make returns simple and hassle-free for your entire family.

Return Window:
You have 30 days from the date of receipt to return items for a full refund or store credit.

Condition of Returns:
Returned items must be:

• Unworn, unused, and in original condition

• With all tags and packaging intact

• Shoes should be free of dirt or damage

Return Procedure:

• Contact us at [email protected] or +1 (701) 555-1753 to get your return authorization and shipping instructions.

• Pack the items securely to avoid damage during transit.

Return Shipping Costs:

• If the return is due to our mistake (wrong item, defect), we will provide a prepaid shipping label.

• For other returns, customers cover the return shipping cost.

Refund Processing:

• Once we receive and inspect your return, refunds will be issued to your original payment method within 7-14 business days.

• Shipping charges are not refundable except for faulty or incorrect items.

Exchanges:
Please return your original item and place a new order for the desired product.

Non-Returnable Items:

• Final sale items

• Personalized or custom orders

• Gift cards

We’re here to help if you have questions or need guidance on your return.

Thanks for choosing FamilyStep!