Welcome to FamilyStep! We pride ourselves on providing quality footwear for the whole family with reliable service and clear communication.

Shipping Area:
Currently we only ship within the continental United States. International shipping is not available at this time.

Order Processing:
All orders will be processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

Shipping Options and Estimated Delivery Times:

Standard Shipping: 5-8 business days

Expedited Shipping: 2-4 business days

Delivery times may be longer during peak season or carrier disruptions.

Shipping Costs:
Free Shipping

Expedited shipping costs depend on weight and distance, and the exact cost will be displayed at checkout.

Order Tracking:
Once your order is shipped, we will send a tracking number to your email address so you can track your shipment.

Important:

Please double-check your shipping address for accuracy.

FamilyStep is not responsible for lost or delayed packages due to incorrect or incomplete addresses provided by customers.

Damaged or Missing Packages:
If your package is missing or damaged, please contact our customer service team immediately at [email protected] or +1 (701) 555-1753. We will assist you in resolving the issue quickly.

Thank you for shopping with FamilyStep, where your family's comfort starts at every step!